T's & C's
We request you to go through these terms and conditions in detail and understand them well before proceeding to purchase.
Who We Are
We are a pet friendly retailer dealing in flooring products and accessories. We run and maintain the website – www.floorsforpaws.com. Our company is registered in England details of which include:
Company Number: 11137210
VAT Number: 287 9087 39
References such as “we”, “us”, and “the company” stand for Floors For Paws Ltd which uses the trade name floorsforpaws.com
“You” is a reference to the consumer or customer.
- No contract will come into existence with regard to any product sold on www.floorsforpaws.com until we give a confirmation that the product is currently in stock and that we have dispatched it.
- You also agree to your email being employed as a primary medium of communication over long distances. You agree to emails being sufficient to send notices that are required in writing legally.
- You may be required to validate personal information such as name, address and other, as part of our process to minimise the unauthorised use of your credit cards and discourage online fraud.
We may verify your personal details by comparing them with details in databases of registered fraud prevention agencies and credit companies. By making a purchase with us, you agree to such verifications.
2.1 – We provide the following delivery options: Standard, Next Working Day and designated day of delivery
2.2 – For Next Working Day option, orders need to be placed before 12:00
2.3 – Standard Delivery can be arranged on a specific day to suit you
2.4 – Delivery timings are from 8:00 to 18:00
2.5 – Deliveries are undertaken by a third-party agency. Deliveries are made kerbside. Delivery does not include any obligation on the delivery person’s part to deliver the product inside your premises.
2.6 – We take every care to deliver products ordered by you in good condition. But, you are responsible to check the products for damages on delivery. Mention that the goods have been damaged while signing for the delivery.
2.9 – We are not liable for expenses that you may incur due to late delivery of products. We are, therefore, not liable for reimbursing expenses towards hiring service providers such as carpenters, fitters, and joiners. We strongly recommend that you hire tradesmen only after the products are delivered on site.
Returns and Cancellations
We are quite sure that the products you buy from us will not give you any cause for complaint. But, in a rare case of you wanting to cancel an order or return one of our products, here are our policies:
3.1 – You cannot cancel an order after 28 days of receiving the product. This is in accordance with the Consumer Contracts Regulations 2013 law applicable for sales realised on or after 13th June 2014.
This rule does not apply to tailor-made products, which are customised to your specifications; this includes products that undergo cutting to exact specifications.
3.2 – If products in your order have not been sent yet, the payment cardholder is entitled to a complete refund of order amount. The refund will be sent to the cardholder within 5 days from the date of refund request.
3.3 – In cases where products have been dispatched, or you have accepted delivery, you must contact us through email to know about what you should do next. We will explain how you should send back the product to us, and provide the address where the goods need to be sent.
You must pack the product carefully to keep it safe from any potential damage. We can charge you for any damage that occurs to the product while on its way to our Head Office.
Products that are returned after opening the delivery package will be accepted only if they are in saleable condition.
All products that are returned to us are thoroughly examined.
3.4 – You’ll be responsible for any product that you accept delivery of, by signing the receipt. In case you are returning the product, it will be your responsibility till one of our staff members signs the product as being returned to us.
We take meticulous care when packing your goods. So, any damage to your product is highly unlikely. But, in case of such a rare event, these terms apply:
4.1 – In case you discover any damage to the product when delivered, we will replace and repair the product, or refund the order amount. For this clause to apply, you’ll have to specify the damage in the courier documentation available during product delivery.
5.1 – To give an authentic representation, we choose samples from the present stock at random. We do not subject samples to any kind of change or enhancements to provide exaggerated product representations.
6.1 – A buyer must pay the order amount in full before the product gets dispatched.
6.2 – We accept the following methods of payment: MasterCard, Visa, Visa Electron, Visa Debit, Switch, Maestro, bank transfer, and cheque payment.
6.3 – Processing of payments will be done at the time of order placement. The order will become void in case payment is declined, and will remain void till payment is approved.
6.4 – We owe no liability for any bank fees or processing charges such as overdraft expenses that you may incur following a purchase from us.
6.5 – We don’t retain any details of payments by buyers.
7.1 – Details of recommended fitters supplied by us are provided solely for your convenience. We have vetted these fitters, but do not control them and are not responsible for the quality of their work. We do not endorse or make any representations about them or any results that may be obtained from using their services. If you decide to use any of the fitters provided by phone, email or listed on our website you do so entirely at your own risk. If the installation is carried out through Floors For Paws we take responsibility for the installation process.
7.2 – Whilst we provide ‘fitting instructions’ these are intended to be guidelines only. Conditions will vary from site to site and it will be the responsibility of your fitter to conduct a site survey and establish the most appropriate installation methods.
Our Warranty for the products
8.1 – Subject to terms set out in our warranty statement (see clause 12.3 for hyperlink), we provide a warranty that on delivery and for a period of 10 years in the case of vinyl flooring and between 10 years (commercial use), and 30 years (domestic use) the Flooring shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 8.2.
8.2 The warranty in clause 12.1 does not apply to any defect in the Flooring arising from:
(a) fair wear and tear;
(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
(c) if you fail to operate or use the Flooring in accordance with the user instructions;
(d) improper installation or maintenance;
(e) installation of the Flooring in an inappropriate environment;
(f) any alteration or repair by you or by a third party;
(g) any specification provided by you;
(h) defective floor base
(i) defective adhesive or adhesive application error;
(j) negligent or incompetent cleaning;
(k) changes in areas exposed to high stress and wear;
(l) fading or discolouration due to sunlight or heat;
(m) mechanical damage, burns or chemical contamination; or
(o) any other damage whatsoever caused by external factor including the moving of heavy objects/furniture/appliances
8.3 – If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
9.1 – By accessing www.floorsforpaws.com website, you agree that the text, design, images, and graphics, presented within, are copyrighted to Floors For Paws Ltd.
9.2 – We grant permission to users to browse this website electronically, and to print and copy content for purposes limited to non-commercial and personal use. We strictly prohibit the use of website content for any other purpose. This website is covered by international and UK copyright laws.
9.3 – Unlawful use of the website, or an act of copying content uploaded on the website, can result in facing a claim for damages.
Floors For Paws reserves the right to change these terms and conditions from time to time.