Privacy & Cookie Policy

Your privacy is important to us. That’s why we’re committed to protecting and respecting your personal data in accordance with the Data Protection Act 1998 (DPA) and the EU General Data Protection Regulation (GDPR).

Our ‘Privacy Policy’ seeks to explain, in a concise and transparent manner, when and why we collect personal information from those who visit and use our website. It also explains how we use your personal data, the conditions under which we may disclose it to others and how we keep it secure.

Please be aware, that by using our website, you’re agreeing to be bound by our ‘Privacy Policy’.

Who are we?

We are Floors For Paws Ltd (Company Number: 11137210) and will be what’s known as the ‘Controller’ of the personal data that you provide to us . Our registered office is Lidgett House, 56 Lidgett Lane, Garforth, Leeds, LS25 1LL.

How to contact us regarding our privacy policy

Any questions regarding this ‘Privacy Policy’ and our privacy practices should be sent by email to info@floorsforpaws.com or by writing to us at Floors for Paws, Commer House, Station Road Tadcaster, LS24 9JF.

How and why we collect information from you?

We seek to acquire information about you when you use our website or contact us directly. This includes; when you contact us through our website or directly, when you enquire about an estimate, purchase products and services from us.

Whenever we request personal information from you on our website we will always aim to reasonably explain why we are collecting the information and refer you to this policy for more comprehensive detail.

Please note, we do not collect or store personal data about you supplied or obtained from any 3rd party sources. Any data we store is only that which we have collected from you directly.

What type of information is collected from you?

Enquiry / contact forms When you contact us about our products and services we will request personal details such as your name, telephone number, email address, IP address, the pages you have visited on our website and where applicable, the company for whom you work.

How is your information used?

We may use your information to:

  • Respond to your enquiries
  • Carry out our obligations arising from any contracts entered into by you and us
  • Seek your views or comments on the services we provide
  • Notify you of changes to our service
  • Send you communications which you have requested
  • Let you know about relevant product information

How long do we keep your information?

If you purchase any products and services from us, then under UK tax law we are required to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it can be erased on your request.

Who has access to your information?

As stated before, your privacy is important to us. That’s why we will not, under any circumstances, sell or rent your personal information to any third parties. In addition, we will not share your information with third parties for their specific marketing purposes.

3rd party representatives working on our behalf or in association with:

In order to respond to your enquiries, deliver products and services or to send your newsletters, we may need to pass your information to our 3rd party service providers. In all circumstances, we will remain the controller of your data and our 3rd party service providers will be processors of your data.

When we use third party service providers, we disclose only the personal information that is necessary in order to deliver the service. We also have contracts in place with all ‘3rd Party Service Providers’ that requires them to keep your information secure and not to use it for their own direct marketing purposes.

How you can access, update and delete your information?

Accessing your data You have the right to ask for a copy of the information we hold about you. You can request a copy of this data at any time by contacting us directly. We will, where possible, always supply your personal data in a convenient and transferable format within 30 days.

Updating your data Your personal data probably changes all of the time, and the accuracy of your information is important to us. Therefore, if your details do change, or the information we hold becomes inaccurate or out of date, please let us know by contacting us directly and we will rectify your data.

Deleting your data If you would like us to delete or erase your personal information from our systems, then where possible (if not required for statutory or contractual requirements) we will do so within 30 days and provide confirmation that your data has been removed from our systems. To request that your personal data is erased from our systems, please contact us directly.

Transferring your information outside of Europe

In order to complete some forms of communications or service delivery, we may need to pass your information to service suppliers who are registered outside the European Union (“EU”). For example, this may occur if we use the US based newsletter emailing service provider MailChimp.

By submitting your personal data, you’re agreeing to this transfer, storing or processing. When transferring your information outside of the EU, we take steps to ensure that your privacy rights continue to be protected.

Security precautions

Once we receive your information, we make our best effort to ensure its security on our systems. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

In the unlikely event of our systems and your data being breached, then we will notify you within at least 30 days including full details of what parts of your personal data have been compromised.

Please be aware that our website uses cookies. If you haven’t heard of ‘Cookies’ before, they are small pieces of information sent by a website and stored on your hard drive.

We use ‘Cookies’ to collect statistical data about your browsing actions and preferences. For example we may use cookies to store your language preference on our website. Please be aware that our ‘Cookies’ do not identify you as an individual, until you have contacted us through our website.

It is possible to configure or completely switch off ‘Cookies’ by changing your browser preferences. For more information on how we use cookies and how you can change your preferences.

Floors For Paws reserve the right to amend the Privacy & Policy statement as applicable.